Support

Where is my order?

If you ordered online, the Transaction ID you were given lets you track the status of your order.

If you have a question about the processing of your order, please contact Kagi directly, they should be able to help you faster than I can.

Questions about the software?

Please be kind enough to check the web page(s) and the documentation for each program before writing with a question.

Most Requested Fixes for Smart Scroll
Troubleshooting Smart Scroll
Known problems in 3D-Space VFS

If your question is not answered on this site or in the documentation, please send an email to

To help get your message past the spam filters, please include the program name in the subject.

Please also make sure that your return email address is valid (AOL: and not blocked!) or you won't be able to receive a reply.

Download questions?

The latest version of each program, as well as updates to A-N-I-M-A-L-S, may be downloaded from this site at any time.

You can download your copy of A-N-I-M-A-L-S or any of the Language or Picture Packs as soon as you receive Kagi's "Thanks for your purchase" email.

Download Links: Kagi's email contains one or more Download Links, each of which lets you download one component of A-N-I-M-A-L-S (such as a Language Pack).

A Download Link is an unbroken line of text starting with http://dl.kagi and ending in a long string of numbers. Paste each of these entire lines of text into your web browser one by one to download.

The odd email program may split one of these links into two lines. In that case, make sure to turn the link back into a single line of text before pasting it in your browser.